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Comprehensive Service Contracts
Want to avoid unexpected surprises when you refer a customer to your web site? With our comprehensive service contract, we will monitor your site daily for errors and other important problems.
Here are just a few areas we watch for:
- Domain Expiration & Changes
- Hosting Problems
- Contact Form Problems
- All Pages & Images Load
- Links Work Properly
Click to View our Comprehensive Service Contract Options for Prices and Comparison Chart
Domain Name Expiration
If your domain name expires, customers can not access your site. Even worse, your competition (or unwanted content sites) can register your domain name taking your business away. There's nothing worse than a customer calling and telling you your web site is now an adult content site.
We watch the expiration date and other information on your domain each month to make sure it doesn't expire or other problems occur.
Contact Information Changes
If your phone number, e-mail address and/or street address are wrong, your customers will have trouble contacting you.
We check your contact information and test your e-mail address to make sure they work properly
Hosting Problems
If your hosting company causes your site to be inaccessible your customers will not be able to see what you have to offer. Hosting problems happen more often than you think. Billing mix ups, equipment failures and hosting server upgrades are just a few of the problems that can occur with hosting companies. Most hosting companies don't monitor your web site and have no idea a problem has occurred. You may never know there's a problem until a customer takes the time to let you know.
We monitor your site every day to make sure its online and available. You'll know right away if there's a problem with your hosting. We even report the problem to the hosting company and make sure they resolve it.
On select plans we offer our full managed hosting opton to limit your hosting problems.
Contact Form Problems
After a customer decides they want to contact you about your service, there's nothing more aggravating for them than a contact form that stops working. We have seen these forms stop working for various reasons. Your hosting provider may upgrade some software and cause the form to break. Many times the form appears to work, but the e-mail address the form sends the messages to is incorrect.
We test your contact form regularly to make sure it works, and the message makes it to the proper person.
Monitor Error Logs
Many errors like missing graphics or pages that don't load are difficult to detect by looking at the web site itself.
We monitor the error logs of your web site daily. We catch and resolve the errors before they cause bigger problems.
Dead Links
Web sites come and go. Other web sites are updated and pages moved around. This causes the links on your site to stop working.
We check the links on your site regularly to make sure they work and go to the proper place.
Search Engine Listings
Search engines are constantly changing and making improvements. Often sites disappear from search engines because of these improvements.
We continually review your search engine listings and the number of visitors that come from each search engine. We resubmit and make changes to your search engine listings as needed to ensure you get the best listing possible.
Malicious Activity
Web sites can become the target of malicious activity such as altering web pages or even using your contact form to send spam.
While monitoring your site, watching the stats and the error logs, We can spot any malicious activity and stop or correct it right away.
Up to date content
Information about an upcoming event is good to have on your web site but It makes you look bad when its still there months after the event has taken place. Copyright dates or other dated information such as calendars need to be updated regularly.
We watch your site and make the changes necessary to keep your site up to date.
